FAQ
Frequently Ask Questions
You can easily view the prices for your trip online by entering your initial trip details into our reservation system. This will let you see the rates before you need to provide any personal or payment information.
Yes, we can accommodate a grocery stop. An additional fee of $20 will apply, and your driver will take you to the nearest grocery store en route to your hotel. Be sure to indicate this request under “Optional Needs” when booking online or inform our representative if you’re reserving by phone.
If you opted for curbside pickup, your driver will meet you at the curb closest to the baggage claim area after your flight lands and will text you once you’re ready to be picked up. For “Meet & Greet at Baggage Claim” reservations, the driver will wait at your designated baggage claim area, holding a sign with your name.
Yes, we offer airport service at any time of day or night, including all holidays.
All bookings are pre-paid via credit card at the time of reservation, so no additional payment is necessary when you arrive at your destination. You can choose to include a gratuity during booking, which will be charged to your card, or pay the driver in cash if you prefer.
Yes, we offer complimentary child safety seats, including toddler seats (forward or rear-facing), infant seats, boosters, and highback boosters. These are pre-installed for your convenience and meet all safety standards. Please request them at the time of booking to ensure availability.
For the safety and comfort of all passengers and staff, we maintain a no-smoking policy in our vehicles. Drinking alcohol is permitted only in our stretch limousines, in accordance with California State Regulations.
While we monitor flights in real time and aim to have your driver ready when you land, notifying us of any flight changes is appreciated. This helps us ensure that your driver is aligned with your new arrival time.
No, we exclusively offer private rides. You and your party will have the vehicle all to yourselves.
Cancellation Policy
We strive to make our cancellation policy straightforward and fair, ensuring that if your plans change unexpectedly, you are not unduly penalized.
Cancellation Fees
A cancellation fee of 3.06% applies to all reservations. This fee helps us maintain our prepaid system and avoid additional costs
Refunds
- Full Refund: Cancellations made at least 4 hours before the scheduled pickup time will receive a full refund
- Partial Refund: Cancellations made less than 2 hours before the pickup time, or no-shows, will result in the full charge for the one-way reservation (including gratuity). Any return trips in a roundtrip reservation will be fully refunded (including gratuity).
CONTACT INFORMATION
Contact TNT Tours & Transportation
Let us know how we can assist you by filling out the form to your right, or by using our contact information posted below.
- tntlimo92@gmail.com
- +1-714-598-9008
- 780 N Euclid St #212, Anaheim, CA 92801